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Job Title: ServiceNow Architect
Location: Phoenix, Dallas, Columbus
We are seeking a highly skilled ServiceNow Architect with deep expertise in IT Service Management (ITSM), IT Asset Management and IT Operations. This individual will have a strong background in designing and implementing ServiceNow solutions to support critical business functions such as asset management, configuration management, incident management, change management, problem management, event management, and tool integrations. The ideal candidate will possess comprehensive knowledge of ServiceNow modules, be proficient in development and configuration, and can prescribe and architect solutions for complex IT challenges. This role requires hands-on experience in building scalable and robust ServiceNow solutions, ensuring best practices are followed in IT operations, infrastructure management, and platform integrations.
ServiceNow Architecture & Design:
- Architect and design scalable solutions using ServiceNow to address ITAM, ITSM and IT Operation’s needs.
- Develop a high-level architectural framework for ServiceNow, ensuring alignment with business objectives.
- Develop ITSM related enterprise standards & patterns and get them approved in Architecture Standards Board (ASB).
- Lead the development and configuration of key ServiceNow modules, including but not limited to: Asset Management (HAM, SAM), Configuration Management (CMDB), Incident, Change, and Problem Management, Event Management, and ServiceNow Integrations with other enterprise tools and systems.
ServiceNow Development & Customization:
- Lead and participate in the development, configuration, and customization of ServiceNow applications and modules.
- Develop workflows, scripts, and integrations to support ITAM, ITSM, ITOM, and infrastructure management processes.
- Prescribe and implement solutions to complex problems by leveraging ServiceNow capabilities and its extensibility.
Problem Solving & Solution Architecture:
- Serve as the technical expert and problem solver for issues and requirements related to ServiceNow.
- Recommend and implement the best architectural solutions based on industry best practices.
- Guide technical teams in resolving ServiceNow platform-related challenges and advising on integration strategies.
IT Operations & Service Delivery:
- Align ServiceNow solutions with IT operations and infrastructure needs to ensure high availability, reliability, and performance.
- Collaborate with IT operations, security, and infrastructure teams to optimize service management processes.
- Ensure that ServiceNow integrations with monitoring, security, and event management tools support IT operations effectively.
Governance & Best Practices:
- Define, document, and enforce standards, guidelines, and best practices for ServiceNow architecture, development, and integrations.
- Work closely with stakeholders to ensure compliance with governance policies, regulatory requirements, and security standards.
Stakeholder Collaboration:
- Work with cross-functional teams, including Enterprise Architecture, IT Operations, Security, Infrastructure, and Application Development teams to ensure seamless service delivery.
- Partner with business leaders to identify service management gaps and design appropriate ServiceNow-based solutions.
What you’ll need:
- 7 years of IT experience, with a focus on ITSM, IT Operations, and Infrastructure.
- 7 years of experience in ServiceNow development, architecture, and configuration.
- Extensive experience with ServiceNow modules, including: Asset Management (HAM/SAM), Configuration Management (CMDB), Incident Management, Change Management, Problem Management, and Event Management.
- ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems).
- Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes.
- Strong expertise in ServiceNow scripting (JavaScript, Jelly, Glide) and workflow automation.
- Familiarity with ServiceNow ITOM and Discovery for infrastructure and event management.
- Experience with ServiceNow API integrations (REST, SOAP) and integrating with other enterprise tools.
- Ability to develop strategic roadmaps for ServiceNow platform development and enhancement.
- Strong problem-solving skills, capable of prescribing solutions and leading implementation efforts.
- Proven ability to work collaboratively with IT and business stakeholders to meet organizational objectives.
- ServiceNow Certified Application Developer or Certified System Administrator.
- ServiceNow Certified Implementation Specialist for one or more modules (ITSM, ITOM, SAM).
- Experience in ITIL-based service management practices.
- Strong knowledge of infrastructure platforms, cloud services, and enterprise architecture.