Senior Business Analyst

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Location: Preferred locations: Cleveland / Columbus, OH | Buffalo / Albany, NY but will consider remote for the right person.
Travel: must be able to travel for mocks
 
Job Summary:
We’re seeking a Senior Business Analyst to support a high-impact collections system modernization initiative, kicking off in June. This multi-year effort, in partnership with the platform vendor, involves upgrading to a new version of CACS. The project will span multiple releases.
 
This is a critical role focused on requirements gathering, process mapping, documentation, and testing preparation. The ideal candidate will have prior experience with large-scale system upgrades or conversions in an enterprise setting, exceptional communication skills, and the confidence to drive conversations, clarify ambiguity, and help shape how the business operates in a new system landscape.
 
Key Responsibilities:

• Lead the end-to-end business analysis function for the collections upgrade initiative
• Engage closely with business partners and technology teams to gather and refine requirements
• Translate complex business processes into clear documentation, process flows, and gap analyses
• Create detailed process maps and articulate the impact of system changes across workflows
• Act as a key person for QA and testing: define and prepare test scenarios, identify edge cases, and validate functional requirements
• Support integration across ~40 applications and ensure alignment across multiple stakeholders
• Partner with internal leads and external vendor to facilitate smooth collaboration and delivery
• Confidently challenge assumptions, identify risks, and coach business partners through the new system capabilities

 
Must-Have Skills:

• Proven experience in enterprise system upgrades or conversions
• Strong business analysis skills, with a deep understanding of business operations and stakeholder engagement
• Experience performing gap analysis, process modeling, and documentation in complex environments
• Ability to work through ambiguity and drive clarity with thoughtful, proactive questioning
• Strong experience in preparing test scenarios and working closely with QA teams
• Excellent communication, facilitation, and influencing skills – assertive, yet collaborative

 
Nice-to-Have Experience:

• Prior experience with CACS X or other collections systems
• Banking or Financial Services domain experience

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